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Frequently Asked Questions

  • Personalized / Customized / Bespoke Orders
    You are not limited to the images displayed on the product page; feel free to suggest any color or style adjustments you desire. Want a thicker texture than what is shown? No problem! Looking to change a red animal in the picture to yellow? We can accommodate that too! Your imagination is limitless, so please message us with your detailed requests.
  • Sizing Details
    We offer a variety of sizes. If you cannot find the size you need in the listing, please contact us for assistance.
  • Delivery Timeframe for Wall Art
    Once dispatched, your wall art will take approximately one week to arrive. All wall art is delivered via express shipping.
  • Disclaimer for all orders
    Please note that because all of our paintings are handmade and often custom-ordered, minor or subtle variations may occur between the original piece shown online and the recreated piece. While your painting will be nearly identical to the image you ordered from, it may not be exactly the same. We guarantee the quality of our work, and you can expect a beautiful painting.
  • Care Instructions
    Do not hang your canvas wall art outside, in high humidity areas, or near heat sources. Ensure your hands are clean before handling any canvas painting. Avoid placing anything on top of the canvas or laying it face down.
  • How to Tighten a Loose or Sagging Canvas Painting
    If you notice that your canvas has become loose or saggy over time, you can try the following method: Spray a fine mist of clean or distilled water on the back of the canvas. The canvas should tighten as it dries. Please avoid using any chemical cleaners on your canvas painting.
  • Packaging Standards
    We adhere to the highest standards of packaging to ensure that each artwork arrives in perfect condition. Framed paintings are securely packed with maximum protection, using quality bubble wrap and sturdy cardboard to prevent damage during international shipping. This method ensures your wall art remains safe. If you encounter any issues, such as damage from rough handling during delivery, please contact us immediately. We will do our best to assist you promptly.
  • Returns Policy
    If the artwork does not meet your expectations, you may return it within 14 days of receiving your order. We will issue a refund once we receive the returned goods. The artwork must be returned in its original packaging, and you will be responsible for the cost of return shipping, customs duties, and any additional charges.
  • Shipping Information
    Shipping within the UK is free of charge. All paintings are shipped via FedEx, DHL, or UPS. Each painting is inspected and professionally packaged for safe travel, ensuring that your artwork arrives in perfect condition.
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