• By purchasing from us, you acknowledge that you have read and accepted the following terms.

• We understand the challenges of buying a painting online, which is why we offer an unconditional 14-day return policy.

• All our paintings are custom-made based on your specified visuals, dimensions, and frame. While we are not legally required to accept returns, we do provide a 14-day unconditional money-back guarantee.

• If 14 days have passed since you collected your product, we regret to inform you that we cannot offer a refund or exchange.

• To qualify for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.

• Please be aware that we do not issue refunds for orders placed with incorrect or incomplete shipping addresses. Ensure your shipping address is accurate before finalising your order.

• You will be responsible for the shipping costs associated with returning your item. Please note that shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your total refund amount. We highly recommend using a trackable shipping method for your return.

• If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement and cover all associated transport costs.

• Please note that we do not accept returns or exchanges for custom-sized products.

• Items returned without prior communication will not be accepted under any circumstances.

• For any inquiries, please contact us at: WalltureGalaxy@gmail.com

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